Collision Damage Waiver Insurance (CDW)

In case of damage to your vehicle, the maximum amount you will have to pay for the repairs will be the amount of damage liability which depends on the vehicle category and the additional insurance packages you have chosen. Basic CDW insurance covers only the body of the vehicle, excluding damage to windows, wheels, vehicle interior, chassis and damage or loss of additional equipment (e.g. child seats, GPS navigation device, antenna).

Theft Protection (TP)

In case the vehicle is stolen, the maximum amount you will have to pay to the company will be the amount of liability for theft which depends on the vehicle category and the additional insurance packages you have chosen.

Third Party Insurance

Plan vehicles are insured against injuries and property damage to third parties (excluding driver injury and damage to the rental vehicle)

Roadside assistance

24 hour coverage throughout Greece

Taxes

Prices include VAT & Taxes

Free Pick-up & Delivery

At the Athens airport El. Venizelos and from Plan offices in Chalandri and Gerakas.

Kilometers

Unlimited, for rentals of 3 days or more.

Limited, rentals 1-2 days include 200km. per day.

Charge for each additional kilometer 0.10€ including VAT.

What documents do I need to provide for the receipt of the vehicle

Credit or debit card

The driver, as well as all additional drivers, must present a credit or debit card in their name to pick up the vehicle. The card should have sufficient funds to ensure the payment of the rental amount and the amount of own liability relief which depends on the vehicle category and the insurance packages you have chosen.

Driving license

Valid driving license issued at least 12 months ago in a European Union country. For countries outside the European Union, the driver must also have an international driver’s license accompanied by a local one.

Driver age

Minimum age of 23 years and maximum age 70 years.

Identification Forms

In addition to the driver’s license, the driver and any additional drivers must present a valid passport or identity document.

Guarantees / liability amounts and coverages

The amount of liability for excess damages (excess) will be requested upon receipt of the vehicle as collateral in case of damage or theft. The amount of the guarantee will be refunded at the end of the rental if all the terms and conditions of the rent have been met, the guarantee must be returned to the same card used at the time of receipt.

Excess amount for per category

Α.B: City cars 500€

C.K.C1.D.N: Economy 600€

L.F: Medium – Family 700€

P.E.G.M: Family – SUV – Mini Van 800€

Additional insurance coverage packages

FDW – Full insurance coverage

Choosing the Full FDW insurance package further reduces the amount of liability for damage to the rental vehicle, in case of any damage on car body driver will pay only an administration fee of 50€ – 90€ depending of the selected car category.

TPF- Full cover theft protection

If you choose the TPF package, you are completely relieved of your responsibility for theft in the rental vehicle.

Wheels – Tires & Glasses Insurance WHG full cover

With the addition of WHG wheels – tires & Glasses insurance you are completely relieved of your responsibility for damage to the wheels & tires.

Note: The additional insurance packages are valid as long as the drivers do not violate the rental conditions and observe the Greek road traffic law.

Note, the insurance WHG wheels – tires covers only damages on tires – wheels, excluding loss hubcap.

Équipements et in

Additional equipment & facilities

Additional Driver

The charge for an additional driver is 4,00€ per day with a maximum charge of €40 and a maximum number of drivers in contract two.

Child seats

It is provided with a charge of 3,00€ per day and a maximum charge of 60 €. The child seats are installed by the renter of the vehicle at his own risk.

Payment methods

Our company accepts payments with credit and debit cards Visa, Mastercard as well as for online PayPal payments and deposit via bank tranfer

Credit or debit cards accepted: Visa, Master card.

Not accepted: American express, Diners and prepaid cards.

Bank account

Eurobank: GR 8902600980000990201518732

Swift code: ERBKGRAA

Company name: Trompoukis Cars IKE

Please read the rental terms & conditions in full, make sure you have all the necessary documents for the receipt of the vehicle (e.g. driver’s license, passport identification documents – ID card, card with sufficient balance)

The company Plan may not approve the receipt of the vehicle if the customer does not meet the terms & conditions of rent.

By making your reservation through our website, you confirm that you have read and accept the terms & conditions of our company.

If you have any questions about your booking, visit the “Frequently Asked Questions (FAQ)” section if your question has not been answered there, please contact Customer Service Tel. + 30 210 6048072. The reservation is made for a specific vehicle category and not for a specific model, which includes several models with similar characteristics.

However, you can state your preference upon receipt of the vehicle and, if there is availability, we will serve you. Your booking confirmation will be sent to you via email. Please check that all the information you entered is correct. You can modify your reservation up to 48 hours before the scheduled date and time of receipt of the vehicle. Select the section “Reservation Processing”. You will be asked to fill in the reservation number and email address. Changes may incur additional charges.

Cancellation of reservation

#Cancellations for a period of at least 48 hours before the scheduled date and start time of the rental, no cancellation fees will be charged and any amount you have paid will be refunded.

#In case of cancellation less than 48 hours from the scheduled date and start time of the rental, any amount of money you have paid will not be refunded.

Prepaid Reservations

#For prepaid reservations the rental amount is non-refundable.

No occurrences or cases listed below:

-You did not show up at all on the scheduled date and time of receipt of the vehicle.

-You wanted to cancel your reservation, but did not notify before the 48-hour period.

-You did not provide the required documents to pick up the vehicle.

-You did not have enough credit or debit card balance available to cover the rental and warranty of the vehicle.

-In all the above cases, you will not be entitled to a refund.

Not included in rental rates

Biological treatment fees

If the vehicle is returned with soiled seats or upholstery and biological cleaning is required for the company in order to restore its original condition, you will incur a cleaning cost. The cost of cleaning is 80 €, tax is included.

Fines, Traffic Violations

All fines and infringements of the Greek road traffic code (KOK), speeding, illegal parking, removal of license plates, toll fees, etc. are borne by the tenant.

Charges outside business hours

For on-time delivery / pick-up, please contact customer service +30 210 6048072

Opening hours Monday to Friday: 09:00 – 18:00 Saturday: 09:30 – 15:00 Sunday: Closed

Extra charges for loss and damage to vehicle equipment

Loss of keys, antenna, shelf, lighter, you will bear the cost of replacement.

Damage to additional equipment (e.g. child seats, GPS navigation device) will be borne by the replacement cost.

Damage to the interior of the vehicle (e.g. upholstery, audio players), you will incur the cost of repair.

Delivery service

Free Pick up & Delivery at Athens airport El. Venizelos and from Plan offices in Chalandri and Gerakas.

Delivery / pick-up outside the airport and from the company’s offices, there may be an additional charge (delivery fees)

Vehicle Information

Accident

In case of accident or any other incident such as theft, etc. the tenant must follow the following procedure within 24 hours:

Immediately notify the accident care Tel. + 30 210 9310 807.

Record the identities and addresses of eyewitnesses as well as any person involved in the incident.

Do not recognize any third party claims at all.

Contact Plan immediately. Tel. +30 210 6048072

Collect any relevant information, as well as any document or item (e.g. photos, names of those involved).

Complete and sign a relevant responsible accident declaration to the rental company.

Roadside assistance

24-hour coverage is provided throughout Greece. Contact details and detailed information will be mentioned in the rental agreement.

Early vehicle return

You can return the vehicle earlier than the scheduled delivery date of the contract, however you will not be able to get a refund for the period you did not use the vehicle.

Fuel Policy – Full to Full (Full – Full)

If you receive the vehicle full of fuel (Full) be sure to return it with the same amount you received to avoid any additional refund cost of € 15, including tax. In some cases you may pick up the vehicle with a lower fuel level than full, in which case the customer will only be charged the difference between the amount of fuel and no refueling charge will apply.

Going abroad

It is forbidden for the vehicle to leave the Greek borders.

Shipping

The transport of the vehicle by ship is allowed, however you must declare it to the company as in some cases a special written permission from Plan is required.

Minimum rental fee and grace period

Minimum rental fee one day (24 hours) with a grace period of 59 minutes from the time of receipt. After 60 minutes the customer will be charged an additional rental day.